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Enabling tracing on the Microsoft Dynamics CRM 2011 E-mail Router machine
In this recipe, we will explore the steps to enable tracing for the Dynamics CRM 2011 E-mail router service.
How to do it…
Follow the next steps to enable tracing on the Dynamics CRM 2011 E-mail Router machine:
- Log in to the server where Microsoft Dynamics CRM 2011 E-mail Router is installed with the local machine administrative permission.
- Launch Registry Editor by going to the Start menu and clicking on Run. Then type
regeditand click on OK. - Navigate to the
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSCRMEmailsubkey in the registry. - Right-click on the subkey and select Modify. Change the decimal value to
3from the default value of1. - Thereafter, locate the
Microsoft.Crm.Tools.EmailAgent.xmlfile in the machine. By default, the file is located atSystemDrive:\Program Files\Microsoft CRM Email\Service. - Open the file in a text editor such as Notepad. Then, change the
<LogLevel>value from1to3shown as follows:<LogLevel>3</LogLevel>
- Save the file.
- And finally, restart E-mail Router.
How it works…
This recipe enables tracing for the E-mail Router machine. Tracing specific to E-mail Router is enabled by modifying the registry entries specific to E-mail Router in the machine where the E-mail Router component is installed.